Questions, answered.

8–10 weeks from contract signing to delivery. This includes permits, fabrication, and installation. Lead times vary based on permit processing and our production schedule.

Material procurement and our production queue. Supplier availability and current scheduling can extend or shorten the window. We give you an honest range up front and a firm window before contract.

Yes, typically faster than site-built. Three advantages: we can deliver in labor-scarce areas, our fixed-price model reduces budget overruns, and quality control in the factory beats on-site construction at a lower cost.

Yes, across three layers: Size (room dimensions), Interior (wood types, benches, heaters, lighting), and Exterior (siding, decking, showers). Talk to us and we’ll walk every option with you, or ask about a custom build.

Base saunas accommodate 2–4 or 4–6 people. Recovery feature add-ons (cold plunge, red light, sound) layer onto either size.

We travel to your site and are there on delivery day, mostly for out-of-state clients. Coordinated delivery, placement, access planning, and final testing on first heat. It does not include site prep or utility connections, those stay with your GC or local contractor.

Your model page and project quote identify the included finishes, heater and options. Delivery and placement, base preparation and electrical work are listed separately; review your quote for the full project scope.

Delivery is quoted from our Woods Cross, Utah workshop based on your location, access and the equipment needed for placement. We review these details with you and confirm delivery and placement costs in your project quote.

Payment plans are available for select customers, 6-month or 75-month installment options depending on qualification.

Electricity is the main cost, and it depends on your rate, how often you heat, and how well the room holds temperature. Our builds are insulated and sealed for heat, which is where the difference shows up. The cost guide works through purchase and running costs together.

They differ by footprint, by whether a cold plunge or changing room is included, and by finish level. The model comparison puts them side by side, and every model page carries its own base price. Weighing a hand-built sauna against kits and prefab? See how the categories compare.

Units under 200 sq ft typically don’t require state building permits. Local codes vary, we verify yours during the site survey.

Approval is HOA-specific. We recommend early review and can provide documentation to support your application.

A suitable level base is required. We review your selected model, site and delivery access before placement. Your local contractor handles base preparation; confirm the foundation plan with us before starting work.

Local general contractors handle concrete pads, electrical and plumbing work, and any access improvements.

Typically via trailer drop, using hydraulic jacks or forklifts for placement.

Adequate truck and trailer space for backing in or turning around. We confirm clearances during the site survey.

Just a few hours once delivered and secured.

Our electric saunas require the electrical service specified for the selected model and heater. Have your electrician confirm panel capacity and prepare the connection before delivery. Cold plunge and other selected options may have separate power or water requirements; these are confirmed in your project quote.

Delivered fully assembled. A crane typically coordinates the final placement.

10-year structural warranty and 1-year systems warranty. Component-specific manufacturer warranties cover EPDM roofing (30 years) and siding (50 years).

Many of our clients report strong rental performance, a 20–30% premium over standard rentals, driven by the design and the recovery built into them.

Contrast refers to alternating hot and cold. Read our sauna safety instructions and the guidance provided with your cold plunge before use.

Talk to your doctor first if you are pregnant, have a heart condition, high or low blood pressure, or are on medication that affects circulation. Read our sauna safety instructions before use. This is general information, not medical advice.

Use only the temperature and session duration limits approved for your installation. Cold plunges have separate risks and instructions; follow the guidance provided with your unit. Read our sauna safety instructions before use.

Read our sauna safety instructions before your first session. Start conservatively; never treat a time or temperature as a target you must reach. Follow the separate instructions provided with your cold plunge.

Do not drink alcohol, do not go in on a heavy meal, and do not start already dehydrated. If you have trained hard that day, give yourself time to come down first.

Leave carefully, cool down gradually and rehydrate as appropriate. Do not move straight into a cold plunge if you feel faint or unwell. For dizziness, nausea, weakness or other possible heat-illness symptoms, stop use and seek medical evaluation. Read our full safety instructions.

It is fine, and a cool rinse is a reasonable substitute if you do not have a plunge. Rinsing also means you are not carrying sweat into the rest of your evening.

Twenty minutes is not a target. There is no prize for staying longer. Read our sauna safety instructions before use.

Whichever time fits your routine. Some people prefer evenings; others prefer mornings.

Use only the temperature limits approved for your installation. If those limits are missing or unclear, contact New Primitive before use. Never treat a temperature as a target you must reach.

A sauna is not a fat-loss tool and we will not sell it as one.

A sauna session is not a replacement for exercise.

We do not make detox claims for sauna use.

We do not make claims about hormone responses to sauna use.

Cold shock makes you gasp, which is a real risk if your face goes under before your breathing settles. It also raises blood pressure briefly. Do not plunge alone, do not stay in to prove something, and get out if you stop shivering or stop feeling the cold.

The swing between hot and cold moves blood pressure quickly, which is the part to respect if you have a heart condition. Go in gradually rather than jumping, keep the first plunges short, and have someone else in the house.

Follow the guidance provided with your cold plunge. Longer is not better, and session length is not a goal to push through.

Follow the safety instructions for your sauna. Ask your doctor about whether daily use is appropriate for you. Pay attention to hydration.